ITILCDS: ITIL 4 Specialist – Create, Deliver and Support (CDS) with Exam

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About this Course

ITSM Academy’s ITIL Create, Deliver and Support (CDS) is part of the ITIL Managing Professional and the Practice Manager Streams.

ITIL 4 Certification Scheme

This 18-hour training course provides practical guidance on applying and integrating essential ITIL practices, including service design, transition, delivery, and support. Learners will gain the skills needed to create, deliver, and support high-quality IT services while ensuring alignment with business objectives. CDS prepares participants to manage and optimize end-to-end service management processes effectively.

Audience Profile

ITIL CDS is designed for IT professionals responsible for building, delivering, and supporting IT-enabled products and services. This includes service desk managers, IT operations leads, systems administrators, infrastructure and platform engineers, and technical support staff. The course is ideal for individuals seeking to enhance their ability to manage end-to-end service delivery and for those pursuing the ITIL 4 Managing Professional designation.

At Course Completion

At the end of the course, ITIL CDS attendees will be able to confidently design, deliver, and support integrated IT services, enhance team collaboration, and apply key ITIL practices to improve service quality and operational efficiency in real-world environments.

Outline

Attendees acquire an understanding of:

  • How to effectively plan, build, test, deliver, and support IT-enabled services
  • Key ITIL practices that contribute to stable operations, streamlined workflows, and high-quality user support
  • Techniques to improve team collaboration, service performance, and the overall efficiency of IT service delivery

 Click this image 📥 at the bottom of the black box to download pdf.

Course Includes:

  • Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
    • Digital learner manual (excellent post-class reference)
    • Sample documents and templates
    • Reference Cards
    • Research Paper - WhatIs? ITIL 4 Create, Deliver & Support (CDS)
    • Learner Personal Action Plan
    • Memory exercises, study aids and sample exams
  • Instructor-led education and exercise facilitation
  • GAME ON! An Interactive Learning Experience®
  • Participation in unique in-class assignments
  • In-class exam preparation
  • Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)
  • PeopleCert Plus Annual Membership (not included in Epic class price, can be sourced from our website or by the learner directly from PeopleCert - the owners of ITIL.)

PC+

Prerequisites

  • Complete pre-class reading assignment
  • ITIL Foundation Certificate
    • Even if your ITIL 4 Foundation certificate is expired, you can still attend any higher level ITIL 4 course from ITSM Academy. Every successful pass of an ITIL Peoplecert exam, will extend the previous expired certificates to the renewal date of the most recent ITIL Peoplecert exam.
  • Attend accredited training course (mandatory)

ITIL Trademark
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Used under licence from PeopleCert. All rights reserved.