ITILCE: ITIL 4 Practitioner – Change Enablement (CE) with Exam
About this Course
ITSM Academy’s ITIL Change Enablement (CE) is part of the ITIL Practice Manager Stream, under Plan, Implement & Control. This course is tailored for IT professionals seeking to certify and affirm their proficiency in Change Management and Enablement.
Audience Profile
- Change Managers: Professionals responsible for overseeing the entire change management process
- Change Coordinators: Individuals who coordinate and facilitate the execution of changes
- IT Managers and Directors: Leaders responsible for IT operations and strategic decision-making
- IT Service Managers: Those involved in managing and delivering IT services to meet business needs
- IT Administrators: Individuals responsible for the technical implementation of changes
- Project Managers: Those managing projects that involve significant IT changes
- IT Support Staff: Teams providing support for end-users and addressing issues related to changes
- Business Analysts: Professionals involved in understanding and analyzing business requirements related to IT changes
- Quality Assurance and Testing Professionals: Individuals responsible for ensuring the quality of changes through testing
- Anyone Involved in IT Operations: Individuals across various roles who contribute to or are impacted by changes in IT services
At Course Completion
Attendees will adeptly showcase their comprehension and practical application of fundamental concepts, principles, values, and challenges across strategic and operational spheres. This empowers them to optimize the efficacy of Change Enablement practices in their daily endeavors.
Outline
ITIL 4 Practitioner: Change Enablement enables professionals to:
- Ensure that changes and their components are realized in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs
- Minimize the negative impacts of change
- Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope
- Be adaptive to meet the needs of various approaches to change development
- Measure, assess and develop the Change Enablement practice capability in their organization by using the ITIL Maturity Model
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Course Includes:
- Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
- Digital learner manual (excellent post-class reference)
- Sample documents and templates
- Reference Cards
- Research Paper - WhatIs? ITIL 4 Change Enablement
- Learner Personal Action Plan
- Memory exercises, study aids and sample exams
- Instructor-led education and exercise facilitation
- GAME ON! An Interactive Learning Experience®
- Participation in unique in-class assignments
- In-class exam preparation
- Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)
- PeopleCert Plus Annual Membership (not included in Epic class price, can be sourced from our website or by the learner directly from PeopleCert - the owners of ITIL.)
Prerequisites
- Complete pre-class reading assignment
- ITIL Foundation Certificate
- Even if your ITIL 4 Foundation certificate is expired, you can still attend any higher level ITIL 4 course from ITSM Academy. Every successful pass of an ITIL Peoplecert exam, will extend the previous expired certificates to the renewal date of the most recent ITIL Peoplecert exam.
- Attend accredited training course (mandatory)
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Used under licence from PeopleCert. All rights reserved.