ITILMSF: ITIL 4 Specialist – Monitor, Support and Fulfill (MSF) with Exam

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About this Course

ITSM Academy’s ITIL 4 Specialist: Monitor, Support and Fulfill (MSF) is part of the ITIL Practice Manager Stream, under Plan, Implement & Control. It is a combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. This course bundle is comprised of the following 5 single day courses:

ITIL 4 Practitioner: Incident Management
ITIL 4 Practitioner: Service Desk
ITIL 4 Practitioner: Problem Management
ITIL 4 Practitioner: Service Request Management
ITIL 4 Practitioner: Monitoring and Event Management

ITIL 4 Certification Scheme

Audience Profile

This course is ideal for IT professionals responsible for delivering, supporting, and improving IT services. It is especially relevant for service desk managers, support team leads, technical analysts, incident and problem managers, and those involved in request fulfillment and monitoring activities. The MSF course is also designed for learners on the ITIL 4 Practice Manager certification path, offering practical guidance for implementing and optimizing critical ITIL practices in real-world environments.

At Course Completion

At the end of the course, ITIL MSF attendees will be able to apply and integrate key ITIL practices to monitor services, support users, and fulfill requests efficiently—enhancing service quality, user experience, and operational performance.

Outline

Attendees acquire an understanding of:

  • How to apply and integrate ITIL practices to monitor services, support users, and fulfill service requests effectively
  • The roles, responsibilities, and workflows involved in key practices such as incident, problem, and request management
  • Techniques for improving service performance, enhancing user experience, and supporting continual improvement initiatives

 Click this image 📥 at the bottom of the black box to download pdf.

Course Includes:

  • Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
    • Digital learner manual (excellent post-class reference)
    • Sample documents and templates
    • Reference Cards
    • Research Paper - WhatIs? ITIL 4 Monitor, Support & Fulfill (MSF)
    • Learner Personal Action Plan
    • Memory exercises, study aids and sample exams
  • Instructor-led education and exercise facilitation
  • GAME ON! An Interactive Learning Experience®
  • Participation in unique in-class assignments
  • In-class exam preparation
  • Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)
  • PeopleCert Plus Annual Membership (not included in Epic class price, can be sourced from our website or by the learner directly from PeopleCert - the owners of ITIL.)

PC+

Prerequisites

  • Complete pre-class reading assignment
  • ITIL Foundation or ITIL 4 Managing Professional Transition Certificate
    • Even if your ITIL 4 Foundation certificate is expired, you can still attend any higher level ITIL 4 course from ITSM Academy. Every successful pass of an ITIL Peoplecert exam, will extend the previous expired certificates to the renewal date of the most recent ITIL Peoplecert exam.
  • Attend accredited training course (mandatory)

ITIL Trademark
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Used under licence from PeopleCert. All rights reserved.